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Customer Service Audit Checklist for Software Bureaus
Assess your current customer service and identify improvement areas
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Average wait time measured
First-call resolution rate known
Customer satisfaction score (NPS/CSAT)
Cost per contact calculated
Channels inventoried
Recurring questions analyzed
Seasonal patterns mapped
Improvement potential quantified
Specially adapted for Software Bureaus in the Netherlands
Why this checklist for Software Bureaus?
Sector-specific
Adapted to the unique challenges of Software Bureaus
Immediately applicable
No theory, only practical action items
Dutch market
Taking into account GDPR and local legislation
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