Human cost
€2,800/m
AI cost
€199/m
Human hours/week
40u
AI hours/week
168u (24/7)
Detailed Comparison
Category
Customer Service Rep
AI
Winner
Wachttijd klant
2-10 minutes
0 seconds
AI
Kosten/ticket
€5-15
€0.10-0.50
AI
Beschikbaarheid
Office hours
24/7
AI
Consistentie
Varies
100%
AI
Meertalig
Limited
95+ languages
AI
Emotionele support
Strong
Improving fast
Human
Uitzonderingen
Flexible
Rules + escalation
=
5AI
vs
1Human
Verdict
AI handles 80% of tickets. Humans handle the 20% that really matters.